01/13/2021
Complaints Outlook 2021 maps the emotions behind complaints
The research demonstrates that firms who respond to complaints with empathy and clear communication have the opportunity to regain customer trust and earn customer loyalty.
Legal, Regulation & Compliance
01/13/2021
Bedell Cristin advises Aston Lark on purchase of Neon Sapphire
Spring Partners, which is a joint venture with Aston Lark, was created to invest in existing MGAs and create new ones and the acquisition of Neon Sapphire was the first acquisition for the new MGA platform.
01/13/2021
Denmark charges two Brits with tax fraud after Cayman assistance
The two alleged British organisers of one of the largest fraud cases in Denmark’s history
01/12/2021
Stephenson Harwood advises CDER Investissements in connection with sale of MC LOC to Kiloutou
This sale complements CDER Investissements group's strategy of refocusing on its core industrial production activities, in particular the manufacture of modular constructions by its subsidiary Martin Calais.
01/12/2021
ESA’s Joint Board of Appeal dismissed appeal by Scope Ratings Gmbh against the European Securities and Markets Authority
The Board of Appeal unanimously decided to dismiss the appeal.
01/12/2021
PIMFA welcomes FCA warning on crypto-assets but calls for more to be done to protect consumers
PIMFA urges the Regulator to take action to more tightly control financial promotions.
01/12/2021
The final countdown: Completing sterling LIBOR transition by end-2021
The primary way for market participants to have certainty over the economic terms of their contracts is to actively transition them away from LIBOR.
01/12/2021
Financial Regulation Update
The BoE's and RFRWG's webpages on the transition to sterling risk-free rates from LIBOR have also been updated accordingly.
01/12/2021
German bank to shut accounts of US customers
As savings firm denies services to dual UK and American citizens due to Fatca
01/12/2021
US imposes $8.6m penalty on French-Arab bank for violating sanctions
Despite being aware of the measures imposed on Syria and its state entities, the bank reportedly was not aware that it was violating the sanctions by providing indirect means of money transfer.
01/12/2021
Firm abandons traditional home for ‘agile’ alliance
Most firms have been forced to work remotely in the nine months since the first lockdown, with lawyers at traditional firms effectively experiencing the same working conditions as those at more agile businesses.
01/12/2021
Former Malta regulator CEO asked to refund extra pay
He resigned following reports of an all-expenses-paid trip to Las Vegas
01/12/2021
Responsible openness: The PRA’s approach to supervising banks - speech by David Bailey
He says the regulator is open to international banks operating in the UK as they promote economic dynamism.
01/12/2021
Medicinal cannabis firm ready to start growing and exporting from the Island 'within weeks'
Chrystal’s statement says that facilities are in place to start growing and exporting medicinal cannabis from the Island within weeks.
01/12/2021
Financial Markets Regulatory Outlook 2021
Recover, renew, rebuild
01/11/2021
Central Bank approves new loan repayment holiday lasting till June
It also said that support will be given to vulnerable groups whose obligations are collateralized by primary residence worth of up to €350,000.
01/11/2021
The EU’s vulnerable minorities
This failure gave rise to political resentment in sections of society and missed an opportunity to promote fairer and more economically productive communities.
01/11/2021
Dentons snaps up pensions business
The acquisition will see Dentons add approximately 1,000 SIPPs to its existing book of business
01/11/2021
FCA sounds alarm bell over high risk cryptoassets
Consumers should be wary if they’re contacted out of the blue, pressured to invest quickly or promised returns that sound too good to be true.
01/11/2021
Banks are back
The market has anticipated this to some extent, with both bank stocks and bonds outperforming the general market over the past couple of months, albeit the sector was one of the laggards throughout 2020.