07/01/2022

Addleshaw Goddard: Financial Services & Banking News

The blog states that if the FOS believes a business has treated a customer unfairly or made a mistake, then it will ask the business to put things right, usually by putting the customer back to the position they would have been in if the problem had not o

07/01/2022

Finding opportunity in a world of uncertainty

This new Consumer Duty expects firms to not just prevent harm, but to show that they are actively trying to meet their customers’ needs – in product design, in how products are described and sold and in post-sale customer service.